General Manager, HVAC

Title: General Manager, HVAC
Industry: HVAC | Construction
Location: Glendora, CA
Work Environment: On-Site

General manager, hvac

 The ideal candidate will have 7+ years of HVAC leadership experience that is project, finance and management-focused.

The General Manager is in charge of leading the entire branch strategy, P & L, financials, and staff, including all commercial servicing HVAC professionals. This position routinely works directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting themself as a senior company representative, the General Manager also has communication with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.

Principal Functions

The General Manager directs the daily operations of the HVAC Department by successfully performing the following tasks, duties, and responsibilities:


  • Schedules, directs, and provides technical support for technicians to meet service demands and customers’ expectations
  • Interviews, hires, and trains technicians as required to meet workload demands, and company or customer expectations and requirements
  • Supervises and directs the technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
  • Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
  • Responsible for technicians’ performance appraisals, reviews and for setting improvement goals per company requirements
  • Establishes and maintains a regular training program to ensure that technicians are properly trained on the latest service techniques and safety procedures for equipment and general working conditions
  • Conducts group and one-on-one meetings with technicians as required for training, evaluation, and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
  • Communicate regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
  • Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours, and parts or materials used
  • Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced
  • Develops and monitors budgets, goals, and objectives to ensure departmental profitability
  • Reviews work orders, invoices, and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
  • Specifies and makes sure that required parts are ordered in a timely fashion to ensure work deadlines are met
  • Ensures that all company/department policies are being followed by all technicians
  • Oversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
  • Monitors service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and materials are maintained
  • Keeps current with the latest training on current products, coordinates technician training, and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment
  • Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
  • Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
  • Work with other departmental managers to meet company and departmental goals and objectives
  • Other tasks and responsibilities as required to maintain efficient department operations
Position Requirements
  • Excellent customer service and sales skills
  • Exhibit an in-depth knowledge and understanding of HVAC trades
  • Experience in a Branch or General Manager role at an HVAC Company
  • Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC systems
  • Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
  • Excellent leadership skills to enhance team productivity and standards of work
  • Knowledge of and proficiency in common office applications such as Microsoft Word, Excel, Outlook and general software navigation
  • Experience using a CRM
  • Possess a strong personal desire for improvement; and the desire to motivate technicians to be better tomorrow than they are today
  • Be personable and presentable; a top performer who can instill pride in workmanship in themselves and in others
  • Experience doing P & L
  • Able to manage and lead people working in the field and at the company’s branch office
  • Excellent interpersonal, organizational, problem-solving, oral, and written communication skills
  • Valid driver’s license with a clean driving record and background


  • Highly competitive compensation, Base Salary + Bonus
  • Monthly incentive performance bonuses
  • Take-home company vehicle, gas card, and company cell phone
  • Comprehensive Medical, Dental, Vision, Group and Life Insurance, and Long-Term Disability benefits
  • 401K Match
  • Paid time off and paid holidays